Support

Need help with the UrbanFox Customer API? Here is how to reach us and what to include so we can resolve your issue quickly.

Contact support

Email support@urbanfox.io for help with integration, API errors, or account questions.

To help us respond faster, include:

• Your tenant slug
• The endpoint and HTTP method, for example GET /v2/{tenant_slug}/cases
• The request ID from the response headers, if available
• A timestamp with timezone, and the status code or error message you received

Check the docs first

Many questions are already answered in the documentation:

• How to authenticate and How to handle API errors
• The API Reference for endpoint request and response details
• Explanation for how authentication, tenancy, and the data model work

Keep your credentials safe

Never share your client_secret or access tokens in a support request or any public channel. If you think a credential is exposed, rotate your tenant auth secret and contact support straight away.